FAQ
We aim to ship all orders within 8 Working days, this may vary depending on busier periods and if your order has handmade items.
From 23/10/2023 we will be switching our courier service from Royal Mail to Evri, we know our customers prefer Royal Mail however in recent times keeping Royal Mail as our courier is no longer feasible unless we increase postage prices massively (which we don't want to do!). We hope this switch to Evri will be for the best and help keep our postage costs as low as possible for customers. If you have any problems with our courier please email hello@apricotofficial.com
Delivery to UK
Evri Standard Shipping - £3.15
FREE UK DELIVERY ON ORDERS OVER £15
Delivery to EU
International Tracked & Signed - £15
Rest of the World
International Tracked & Signed - £20
Once we have received returned products and we are satisfied with the condition of the items, you will receive your refund within 3-10 working days (this is dependent on your banks processing time).
RETURNS ADDRESS:
Handmade Items
Handmade items may take longer to post than normal items. Handmade items are made carefully and checked thoroughly to make sure your pet gets the best quality possible!
Requests! If you have any special requests, e.g., the bandana sewn a different way, or something made smaller/bigger for a different animal. ANYTHING AT ALL, please do not hesitate to ask and we can figure something out! Email us! hello@apricotofficial.com